Friday, August 1, 2008

FYA - a helpdesk ticket

It tells such a beautiful story, even if nobody really explained what was happening directly...

Description of Incident:
On it's own, my laptop just shutdown. I restarted and it shutdown again. right now it's working. I'm not sure if I should be concerned.
I don't want to lose the hard drive.

Incident Resolution:
Ben Oven went braindead for a little while and was accidentally logging off the user Drooker off of weswt-drooker instead of Drooker2 off of weswt-drooker2... issue resolved (i drank a redbull)

Ben was remoting in to her desktop by accident and closing her out.
This is a direct transcription of the trouble ticket.

No comments: